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  • Customers like
    • Brakes not repaired properly 1
    • Friendlyness 1
    • Overall concern with the end result my daughters safety 1
  • Customers don't like
    • Manager did not take responsibilty 1
    • Service tech made huge mistake 1
    • That caused damage to my engine 1

I believe every word you wrote. I went to brake check on Blanco in San Antonio Tx after purchasing 4 brand new tires 2/18/2016. I drove 10 miles to brake check truck handle great they put my truck on the rack it took 1 hour 49min to do alignment. I knew something was wrong because of the amount time. I watched them raise a vehicle to block my line of sight to my vehicle. Frustrated after they brought my vehicle down they wanted to take it for a test drive I told them "no thank you. When I left my front- end shook so bad I took it to the... Read more

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On 2/08/2016 while visiting friends in New Braunfels, TX I went to Brake Check Store 430 in New Braunfels, TX to get my oil changed in my 2005 Cadillac Deville. I purchased this car new in 2006 and have faithfully changed my oil every 3000 miles. This car was in excellent condition and has never used a drop of oil from oil change to oil change. At first I was impressed with Brake Check, gave me a $10 discount for being a first time customer. They finished the oil change brought my car up to the door, I paid $32.14 and headed back to my... Read more

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About one year ago, Break Check replaced strurts for my HHR. About 5:30pm work completed and paid 600+ dollars. I took off to Alice Tx, stopped at the HEB. As I made a right turn, the right front tire came off. The lug that goes on top off the idle arm was not put back. Myself & my nephew could have an accident & possibly killed on the highway. I paid 200.00 for towing from alice to corpus christi. Then in the morning I paid 250.00 towing from my home to brake check. Mech replaced the bolt & stated that we were very lucky not having a... Read more

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I just recently took my daughter and her car to the Brake Check on San Pedro at Thousand Oaks in San Antonio. The level of service and concern for doing the job right to improve the safety of my daughters car was outstanding. The Manager took her to the car and explained what in his professional option was wrong and needed attention. The Managers supervisor was in the store that day and walked me through the options and cost of each. I felt very comfortable that the recommendations were presented to me in a professional way not pressuring... Read more

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On Dec. 31, 2015 I went to Brake Check #546 , located 7205 South Loop East, Houston Tx 77087 for service on my breaks for my 2000 Izusu Rodeo. Upon leaving the store I informed the manager that my breaks were not working properly. I stated to him that they were not making that grinding sound when I came to the store. He came out and mashed on the break pad and said that I needed a booster. I told him that I would have to come back for that. after a week I drove my vehicle to and the breaks started grinding even more. I pulled over on the... Read more

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I went to have The ball joint fix and for one size they charge me 1000 I need for some one from corp. to check on this...........before I go to the news paper and tell them how they took me I 'm very upset and I will make sure that other people will know what kind of business they have I am on social security and I think they figure they could do this I went to a other place and they said I was over charge I am going to see if I can have some of my money return Read more

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On Sat. Sep10, 12pm I brought my car into BrakeCheck to get my brakes serviced only to have them tell me 5hrs. later their sending my car to a dealership to be fixed. Without any effort on their end I find it extremely irritating that I have to call the Research Blvd. Location to get any sort of update about my vehicle which they've had now for 3 days & counting for a standard brake & rotar repair... Not to mention the inconvenience I've sufferd being stranded in Austin Tx the entire weekend missing Work, School etc... I'm... Read more

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This is a horrible place, they RIP you off and force you to pay more for something that should have been taken care of prior to. I'm filing a complaint! I went in for squeeking brakes...Angel the manager (who is now terminated, go figure) gave me a long list of things that needed to be taken care of. I pondered, but eventually gave in to the 600 total. I don't want the problem to become worse. Not even 2weeks later my brakes start to squeek, I call an inform them "oh no problem, we'll take care of everything etc. I work Monday through... Read more

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Needed to have front brakes fixed. Front brakes received new pads and the rotors were refaced. Drums were cleaned & adjusted, DOT brake fluid was replaced after bleeding and flushing, and all 4 wheels were aligned, as written up in the invoice, a total of $216.39. The car was test driven. Arriving at my home, appx. 3 miles away I slowed to pull into my driveway, but I "passed up my house" because the brake pedal went all the way to the floorboard! NO BRAKES. Scary. I drove back to Brake Check, pumping my brakes to stop, and taking the back... Read more

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They left my oil fill cap loose, therefore I was left to clean up a big mess! Add comment

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