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  • Feb 24
  • Employees and Ex-employees
  • Austin, Texas
  • Brake Pads
  • 55
  • REVIEW RATING 4/5

DONT EVER GO TO ANY BRAKE CHECK REPAIR SHOPS!!!! As a former employee I noticed this company is about sales and ripping customers off. The pads they use are not the OE Replacement parts, they use cheap pads that are worse than Duralast Organic pads because they want to lower the part cost and get a bigger bonus. For instance they love putting remanufactured parts as far master cylinders, water... Read more

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  • Jan 15
  • Service Centers and Customer Services
  • Wheel Alignment
  • 63
  • REVIEW RATING 4/5

I was at the location 10209 hwy 6 south n ask the guy who attended me Stephen James (very rude and arrogant) for wheel alignment Adjustments on my car as I was been hear before for the adjustment n said to him you charge $3 or something he checked on the computer n asked for my keys after the job was done he said to me I have to pay for the full price $68.00 cause he doesn't see my... Read more

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  • Jan 14
  • Service Centers and Customer Services
  • Harker Heights, Texas
  • Brake System Repair
  • 51
  • REVIEW RATING 4/5

I take my car in on a Saturday with the suspicion I have a leak in my brake system. The say it's the proportional valve and charge me 540.00 including labor up front. I was told they could not order the part unless I paid. Was told that the part could be hard to get and would get a call Monday with more information. Monday came and Tuesday, no call. I called Wednesday morning and was told... Read more

Was this review helpful? 1 0

  • Oct 10, 2014
  • Service Centers and Customer Services
  • Repair Service Overcharge
  • 1
  • 1
  • 107
  • REVIEW RATING 4/5

My checking account was charged twice for repairs. Called the location to report the problem. Manager called me back and told me that "the accounting office had taken care of it", as in a credit had already been issued to my account. 24 hours later I am still waiting on a credit to my account. I called back and spoke to the manager and was told this time that it would take 48 hours for them to... Read more

Was this review helpful? 1 0

  • Aug 22, 2014
  • Service Centers and Customer Services
  • Vehicle Service
  • 2
  • 2
  • 133
  • REVIEW RATING 4/5

I went to have my F150 aligned after I put on new tie rod ends. My front end was in great shape when I brought the truck in. The one tech that was there was working on several vehicles at the same time, a big no-no. When I drove away after paying over a hundred dollars the vehicle pulled worse then when I took it in. The tech had damaged one of the tie rod ends causing me to replace a brand new... Read more

Was this review helpful? 3 0

Brake check was paid in advance to replace rear wheel bearing. Did not put brakes back on nor tighten lug nuts Add comment

  • Aug 06, 2014
  • Service Centers and Customer Services
  • Brakes Repair Fee
  • 1
  • 1
  • 122
  • REVIEW RATING 5/5

Hi I am a customer that had my brakes done on June 29 before I went on vacation. While I’m 5 hrs away on vacation I’m hearing my brake pads grinding when I stop in the front. Took my car back July 28 and also I mentioned that my brake pedal is hard also. Please check my the front brakes that was put on June 29. They decide to tell my husband that the rear brake pads are the problem which wasn’t.... Read more

Was this review helpful? 4 0

  • Jun 09, 2014
  • Service Centers and Customer Services
  • Pasadena, Texas
  • Incorrect Brake Size
  • 132
  • REVIEW RATING 4/5

In 2011 I had brakes done. as a long-time customer, I trusted the work done even though the brakes reacted strangely, so much so that no one wanted to drive my truck but me. Then, in early 2014, strange noises began, so in February I took the vehicle in to be checked. Technician said everything was OK. I continued to drive with the noise getting worse. Finally, I tool the truck to a veery... Read more

Was this review helpful? 2 0

Have tried over 100 calls to have the owner of Brake Check call me about damage done to my Jaguar. As of today still getting the run around. Add comment

  • Mar 05, 2014
  • Service Centers and Customer Services
  • Faulty Work
  • 2
  • 2
  • 119
  • REVIEW RATING 4/5

The manager @ brake Check, 3700 N. lamar, Austin, TX confirmed to me that I needed to have my front bearings replaced. This is a 2-3 hour job that should cost $500 max. I left my car in on Friday morning early and finally got to pick it up Monday evening @ 5.00 pm. Brake Check worked on my car for four days-Friday, Sat., Sunday & Monday. The manager demanded $702.00 from me on the Friday... Read more

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